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CompTIA认证考试

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How should a service representative provide closure at the end of a call for a client?()

  • A、Explain the issues of the call, the steps taken to resolve them and query the client if they have any additional needs.
  • B、Explain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.
  • C、Give the client a technical explanation on the issue and how it was fixed; throw any faulty equipment in the clients garbage.
  • D、Proceed to the next service call, check back with the client in a week to see if they have any additional needs.
正确答案:A
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