Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）
- A、Create Resource Groups
- B、Create Skills
- C、Assign Resource Groups and Skills to Agents
- D、Create Contact Service Queues
- E、Provision Remote Monitoring
- F、Provision Agent-based Routing
正确答案:B,E,F
答案解析:有
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